Welcome to Rawlings Baseball Sale’s FAQ page! We’re here to help you with any questions about our products, shipping, payments, and more. Below you’ll find answers to our most common questions from players, coaches, and parents worldwide.

Product Questions

What types of baseball and softball equipment do you sell?
We specialize in premium baseball and softball equipment including gloves (baseball, fastpitch, slowpitch, and youth), baseballs, fastpitch softballs, and batting helmets from top brands like Rawlings, Wilson, Mizuno, and Nokona.
How do I choose the right glove size?
Glove sizing depends on your position and age. Infielders typically use smaller gloves (11″-12″), outfielders use larger gloves (12.5″-13″), and pitchers often prefer mid-size gloves. Youth gloves range from 9″-11.5″. Check our product pages for detailed sizing guides specific to each model.
Do you sell left-handed gloves?
Yes! Most of our glove models are available in both right-hand throw (RHT) and left-hand throw (LHT) options. Simply select your preferred orientation when viewing product details.

Shipping & Delivery

Where do you ship to?
We ship worldwide from our Fayetteville, Arkansas warehouse, except to some Asian countries and remote regions. Our checkout system will automatically confirm if we can ship to your location.
What are my shipping options?
We offer two reliable options:
Standard Shipping ($12.95 flat rate): 10-15 day delivery via DHL or FedEx, perfect when you need equipment fast.
Free Shipping: 15-25 day delivery via EMS for orders over $50, great for budget-conscious teams or planning ahead.
How long does order processing take?
We process all orders within 1-2 business days, including a thorough quality check of every item before shipping. You’ll receive a tracking number via email once your order ships.
Who handles customs fees for international orders?
The recipient is responsible for any customs fees or import taxes. We recommend checking your country’s regulations before ordering. Unfortunately, we cannot estimate these fees as they vary by country.

Payments & Orders

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all payment information. We never store your full credit card details on our servers.
Can I cancel or change my order after placing it?
We process orders quickly to get you game-ready fast, so please contact us immediately at [email protected] if you need to cancel or change an order. We’ll do our best to accommodate your request if your order hasn’t entered processing.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the delivery date. Return instructions are included with every shipment. Equipment must be unused and in original packaging with all tags attached.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect due to our error. In those cases, we’ll provide a prepaid return label.
How long do refunds take to process?
Once we receive your return, refunds are processed within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment provider.

Customer Support

How can I contact customer service?
Our baseball-loving support team is happy to help at [email protected]. We typically respond within 24 hours.
What are your business hours?
Our warehouse operates Monday-Friday, 9am-5pm CST, but you can place orders on our website 24/7.
Do you offer team discounts?
Yes! We offer special pricing for teams ordering multiple items. Email us at [email protected] with your team’s needs and we’ll create a customized quote.

Still have questions? Our team of baseball equipment experts is ready to help you get game-ready! Contact us at [email protected] or place your order today to take advantage of our fast, reliable shipping.